Privacy Policy

Last updated: 12 August 2026

MS Galaxy Hospital ("we", "our", "us"), located at Kargi Chowk, Haridwar Bypass Road, Dehradun, Uttarakhand 248001, is committed to protecting the privacy of visitors to our website (msgalaxyhospital.com) and the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.

Information We Collect

When you use our website or contact us, we may collect:

• Contact information you provide through our appointment booking forms, contact forms, or careers applications — such as your name, phone number, email address, and any message or health-related details you choose to share.
• Appointment-related information, such as the department or doctor you wish to consult and your preferred date or time.
• Technical information automatically collected when you visit the site, such as your IP address, browser type, device information, and pages visited, through cookies and similar technologies.

How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and schedule appointments.
• Contact you regarding your appointment, enquiry, or job application.
• Improve our website, services, and patient experience.
• Comply with legal and regulatory obligations.

We do not sell your personal information to third parties.

Health Information

Any health-related information you share through our website (for example, in an appointment request) is treated as confidential and used only to assist with your enquiry or care. Detailed medical records created during treatment at the hospital are governed by our clinical record-keeping practices and applicable medical confidentiality laws, separate from this website policy.

Cookies

Our website uses cookies and similar technologies to help the site function, remember your preferences, and understand how visitors use the site. You can control or disable cookies through your browser settings, though some features of the site may not work properly if you do.

Sharing of Information

We may share your information only:

• With our doctors, staff, and departments as needed to respond to your enquiry or provide care.
• With service providers who help us operate our website or communications, under appropriate confidentiality obligations.
• When required by law, regulation, legal process, or governmental authority.

Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Your Rights

Subject to applicable law, including India's Digital Personal Data Protection Act, 2023, you may have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your information, where applicable.
• Withdraw consent for processing, where processing is based on consent.

To exercise any of these rights, please contact us using the details below.

Children's Privacy

Our website is not directed at children, and we do not knowingly collect personal information from children without appropriate consent from a parent or guardian.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date.

Contact Us

MS Galaxy Hospital, Kargi Chowk, Haridwar Bypass Road, Dehradun, Uttarakhand 248001. Phone: 9760316002 / 0135-2979311. Email: info@msgalaxyhospital.com